Customer help

How can we help?

Common purchase queries, answered. Search below or pick a topic.

Track my order Sign in and open Order History to see your status. Go to Order History → Delivery times 1–3 business days to major centres, 3–7 to outlying areas. See the timeline → Returns & refunds A 7-day cooling-off period and 6-month warranty on faulty goods. Read the policy → Payments & security Card payments via Yoco, or EFT. We never store card details. Read the answers →

Orders & shipping

From checkout to your door

Orders ship nationwide through our courier partners. Here is what to expect at each step.

Order placed

Pay by card via Yoco or by EFT. EFT orders ship once your payment reflects.

Processing

Orders take 1–3 business days to process before they ship.

Shipped

We email you the courier tracking details as soon as it is on its way.

Delivered

Delivery time depends on where you live. See the estimates below.

1–3 business daysMajor centres

3–7 business daysOutlying and rural areas

Frequently asked

Showing 9 of 9 questions

How long does it take for me to receive my order?

Area	Estimated delivery
Major centres	1–3 business days
Outlying / rural areas	3–7 business days

Orders can take 1–3 business days to process before they ship.

How do I create an account?

Click My Account at the top of any page and follow the simple sign-up steps. You can also check out as a guest without creating an account.

How do I track the status of my order?

Sign in and go to Order History to see your order status. Once your order has shipped, we'll email you the courier tracking details. If tracking shows no update yet, it can take a day or two for the courier's system to refresh — contact us if you're unsure.

Do you charge sales tax?

No additional sales tax is charged — VAT is already included in all displayed prices.

How do you ship packages?

Orders are shipped nationwide via our courier partners, with delivery times depending on your location (see the table above).

Will you keep my credit card information on file?

No. We never see or store your card details. Card payments are processed securely by Yoco, our payment partner, away from our servers. This site uses SSL encryption throughout.

What payment methods do you accept?

We accept secure card payments via Yoco (Visa, Mastercard and other major cards), and EFT / bank transfer. For EFT orders, we email you our bank details and your order ships once payment reflects.

Can I cancel my order?

Yes — any order can be cancelled free of charge before it has been dispatched. Once packaging and shipping has started, it can no longer be cancelled, but our Returns Policy still applies once you receive it.

What is your refund policy?

Full details, including our 7-day cooling-off period and 6-month statutory warranty on faulty goods, are on our Refund Policy and Returns Policy pages.

The fine print, made easy to find

Refund Policy 7-day cooling-off period and a 6-month statutory warranty on faulty goods. Read policy → Returns Policy Applies once you receive your order, even if it has already shipped. Read policy → Shipping Policy How we deliver nationwide with our courier partners. Read policy → Terms and Conditions The full terms that apply when you shop with Dealafied. Read terms →

Your privacy, protected

Dealafied is committed to protecting your personal information in line with South Africa's Protection of Personal Information Act (POPIA).

We collect your name, contact details, delivery address, and order information solely to process and deliver your order, and to improve our service. We do not sell your information to third parties. Payment processors (Yoco), couriers and mail providers only receive what they need to fulfil their role in your order.

To request a copy of your data, or to have it deleted, email us at [email protected].

Still need help?

Our team usually replies within 1 business day. Mon–Fri, 8:30am – 5pm.