Refund Policy
Last updated: 11/09/2026
This policy applies to all purchases made on Dealafied.co.za, including items sold directly by Dealafied and items listed by Dealafied on third-party marketplaces such as Bob Shop. It is written to comply with South Africa's Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).
Defective, Unsafe or Faulty Goods — 6-Month Implied Warranty
Under Section 56 of the CPA, every product you buy from us carries an implied warranty:
- If goods are found to be defective, unsafe, or not fit for purpose within 6 months of delivery, you have the right to choose one of the following, at no cost to you:
- Repair
- Replacement, or
- Full refund
- If a repaired item fails again within 3 months of that repair for the same problem, you may still request a replacement or refund.
- We cover the cost of returning defective items to us — this is not for the customer to pay.
- Please report defects as soon as reasonably possible (we recommend within 10 business days of noticing the fault) so we can process your claim quickly.
This warranty does not cover damage caused by normal wear and tear, misuse, negligence, unauthorised repairs/modifications, or failure to follow product instructions.
Refunds for Cooling-Off Returns
If you're cancelling within the 7-day cooling-off period (change of mind), see our Returns Policy for the full process. Refunds for these returns follow the same timelines set out below.
How Refunds Are Processed
- Refunds are issued using the same payment method used for the original purchase, unless otherwise agreed.
- We do not force store credit or vouchers where a cash refund is due under the CPA — the choice of refund form for a valid legal return belongs to you as the consumer.
- Refunds are processed within 30 days of the return being approved; most are processed within 5–10 business days once the item is received and inspected.
- Original delivery fees are refunded only where the return is due to our error, a defect, or non-delivery — not for change-of-mind cooling-off returns.
Incorrect, Damaged, or Missing Items
If you receive the wrong item, a damaged item, or your order arrives incomplete:
- Contact us within 48 hours of delivery with photos of the item/packaging where possible.
- We will arrange a free replacement, correction, or full refund, including return shipping costs, at no charge to you.
Refunds via Bob Shop
If you purchased through Bob Shop, refunds may also be supported through their Buyer Protection Programme, which steps in if an item never arrives or differs materially from its description and a seller doesn't resolve the issue directly.
Contact Us
Dealafied.co.za
Email: sales@dealafied.co.za
Phone: +27 60 017 7200
Business hours: 8:30am - 4:30pm
This policy is provided for general information and does not constitute legal advice. It is based on the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Nothing in this policy limits your statutory rights under South African law.