Returns Policy

Last updated: [insert date]

This policy applies to all purchases made on Dealafied.co.za, including items sold directly by Dealafied and items listed by Dealafied on third-party marketplaces such as Bob Shop. It is written to comply with South Africa's Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

7-Day Cooling-Off Period (Change of Mind)

Because Dealafied is an online store, Section 44 of the ECT Act gives you a statutory 7 (seven) calendar day cooling-off period, starting the day after you receive your goods.

• You may cancel your order without giving a reason.
• You must notify us in writing (email) within the 7-day window.
• You are responsible for the direct cost of returning the goods.
• Items must be returned unused, in their original condition and packaging, with all tags, accessories, manuals, and free gifts included.
• Once we receive and inspect the returned item, we will refund you within 30 days.

This cooling-off right cannot be excluded — it applies regardless of any "no refunds" wording anywhere on our site.

Exclusions from Cooling-Off

In line with the ECT Act, the 7-day cooling-off right does not apply to:

• Perishable goods (e.g. food, flowers)
• Newspapers, magazines, and periodicals
• Personalised or custom-made goods
• Sealed goods not suitable for return for health/hygiene reasons once unsealed (e.g. cosmetics, earphones, underwear)
• Sealed audio, video, or software that has been unsealed
• Goods that, by their nature, cannot be returned (e.g. made to your specification)
• Services already fully performed with your agreement before the cooling-off period ends

How to Return an Item

1. Contact us first at [insert email] or via your Dealafied / Bob Shop order page within the applicable timeframe, quoting your order number.
2. We will confirm whether your return qualifies as a cooling-off return or a defective-goods claim, and provide return instructions (and a return waybill for defective items).
3. Pack the item securely — where possible, use the original packaging.
4. Once received, we inspect the item (typically within 2–5 business days).
5. Approved refunds are processed within 30 days of approval, or sooner. See our Refund Policy for details.

Returns via Bob Shop

If you bought via Bob Shop, please log your return through your Bob Shop order/account so it is tracked under their Buyer Protection Programme, which provides an additional layer of resolution support if a seller doesn't respond.

Non-Returnable / Excluded Items

Unless faulty, the following generally cannot be returned for change of mind:

• Gift cards / vouchers
• Opened or used hygiene, beauty, and personal care items
• Underwear and swimwear (if hygiene seal broken)
• Custom, personalised, or made-to-order items
• Digital downloads/licences once activated
• Clearance/final-sale items clearly marked as such at time of purchase (this does not remove your rights for genuinely defective goods)

Cancellations Before Dispatch

You may cancel an order at any time before it has been dispatched by contacting us — we'll process a full refund. Once an order has shipped, the cooling-off process above applies instead.

Faulty or Defective Items

If your item is defective, unsafe, or not fit for purpose, this is covered separately under your 6-month statutory warranty — see our Refund Policy for full details on repairs, replacements, and refunds for faulty goods.

Contact Us

Dealafied.co.za
Email: sales@dealafied.co.za
Phone: +27 60 017 7200

This policy is provided for general information and does not constitute legal advice. It is based on the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Nothing in this policy limits your statutory rights under South African law.